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Statements FAQs


May I change my due date on my loan?

  • Yes, your due date may be on the 1st, 10th, or 20th of the month. Remember the due date you are requesting, should be within 20 days of your current due date.
  • Your account must be current in order to make the change. You may only change the due date on your account once during the term of the loan.
  • Please continue to make your payment on the current scheduled due date until you receive confirmation that the due date has been changed.
  • If you meet these guidelines, please complete and submit the Request to Change Due Date. You should receive a response to your request within one business day.

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Why does my statement have a past due amount?

If we did not receive your payment by the due date additional charges/fees may be assessed on your account.

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